SSQ Bayt Al-Mu'minun will exchange goods (including defective goods, subject to the Delivery policy above) within 7 working days of purchase provided that (i) the customer has returned the item for receipt by SSQ Bayt Al-Mu'minun within the said time period, together with the original proof of purchase document and (ii) the item is in an unused, undamaged condition and the packaging is not damaged. Under no circumstances will Products that have been unpacked, or used be accepted for return or credit, it being your responsibility to inspect the Products immediately upon delivery (and most importantly prior to the use of the Products). Digital Products are deemed “used” after download or opening. SSQ Bayt Al-Mu'minun does not allow returns or exchanges for any purchases of digital Products.
SSQ Bayt Al-Mu'minun does not offer cash refunds. The customer will be required to select item/s to the value of the returned item/s. The customer is responsible for any and all delivery charges involved in the return and exchange process or, alternatively, can request a voucher. The new item/s will only be delivered to the courier or released to the customer once the returned item (together with supporting documents) and payment in full of all delivery charges associated with the exchange have been received by SSQ Bayt Al-Mu'minun. Title of the returned item will only pass to SSQ Bayt Al-Mu'minun upon receipt thereof.
